Luma Health
Luma’s Patient Success Platform is designed to go beyond disjointed patient engagement initiatives to connect patients to their providers across the entire healthcare journey – access and operational, clinical, and financial. Features include:
Patient Self-scheduling:
New and existing patients schedule directly via SMS, web, chatbot, Google My Business integration, or digital call deflection. EHR integration and rules-based guidance ensures each patient books the right appointment and provider for their needs.
Actionable Reminders & Smart Waitlist:
Actionable reminders keep the EHR schedule up to date with near-real time syncing when a patient confirms, cancels, or reschedules. Smart Waitlist automatically offers patients newly open slots to fill schedule gaps with no manual work from staff.
Secure Messaging:
Luma Health offers secure messaging for seamless communication between patients and providers. This HIPAA-compliant messaging platform enhances patient engagement and supports efficient care coordination.
Patient Intake:
Bi-directionally integrated digital forms and automated pre-appointment reminders save time for both patients and staff and make check-in smoother and more efficient.
LumaBot & Digital Call Deflection:
Actionable chatbot and digital call deflection empower patients to take next steps (Rx refill, scheduling, get directions or answers to FAQs, and more) without waiting on hold for a staff member. Actions are connected to the EHR-integrated Luma platform, eliminating double-documentation.
Documentation:
Actionable Reminders & Smart Waitlist.png
